The general terms and conditions of the sportshine.eu online store have been compiled in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce of Slovenia and international codes for e-commerce. The sportshine.eu online store is owned or managed by the company SPORTSHINE, Aleš Vicozi sp (hereinafter referred to as the provider or manager).

Ordering
Ordering in the online store sportshine.eu is done in Slovenian via the Internet 24 hours a day and 7 days a week. You can choose and order products that are available in the product list, if you cannot find the desired product, please let us know by e-mail: info@sportshine.eu and we will inform you whether the product is available or not. The products will be delivered to the buyer by mail, unless the buyer states in the order that he will collect the ordered products in person in Lavrica at the agreed location.
If the buyer does not cancel the order, the order will be processed further, after which the provider reviews the order, checks the availability of the ordered items and confirms or rejects the order with a reason. The provider may call the buyer on their contact phone number to verify the data or ensure the accuracy of the delivery.
We also reserve the right to change prices, but in this case the customer will be notified by e-mail or mobile phone.

Purchase process
No time-consuming registration is required to purchase the products! Once you have selected the desired product, simply follow the steps listed (enter all the necessary information, select the payment method, etc.), which will take you to the completion of the order. If you want to remove an individual product from the cart, do so using the remove button. If you decide to register, the purchase can be made faster and various functions will be enriched for you.

Ordering process:

1. The order is unconfirmed:
After placing an order, the buyer receives a notification by email that the order is unconfirmed.

2. Order confirmed:
The provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with reason. The provider may call the buyer on their contact phone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider informs the buyer by e-mail of the estimated delivery date. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.

3. Goods shipped:
The provider prepares and ships the goods within the agreed deadline and notifies the buyer of this by email. In the aforementioned email, the provider also informs the buyer about the return policy, where to contact in the event of a delay in delivery, and where to contact in the event of a complaint.

We will use your personal data exclusively for the purpose of fulfilling your order and for other necessary communication. The contract/invoice is stored on a rented server and is appropriately secured by the service provider. If you would like more information, please contact us at 041 798 307.

Order cancellation
You can cancel your order by calling (+386)041-798-307 or by email.

Complaint
In the event that the goods were damaged during delivery, please contact the post office that delivered the goods to you. Carefully inspect the received goods in the presence of the delivery person. Only the buyer of the product listed on the original invoice can make a complaint about the goods. The warranty expires in the following cases:
– defects caused by improper use, negligent handling, mechanical damage and defects in the event of force majeure.
– when adding structural assemblies in an unprofessional manner, e.g. modifications to the product – when using other elements that do not belong there
– in case of incorrect operation or damage due to negligent handling
– if the customer has already opened the security seal or unpacked from the original packaging

Return of goods
Customers who are not satisfied with the ordered products may return the goods at their own expense within the legally specified period, the period for returning the goods is 14 days from the day the consumer acquires possession of the goods. (The provider withholds the refund of payments received until the return of the returned goods or until the consumer provides proof that he has sent the goods back. ) The provider will refund the full purchase amount to the buyer; in the event of withdrawal from the contract, the consumer only covers the costs of returning the goods. The provisions of Article 43 of the Consumer Protection Act apply to the return of goods. We only consider the return if the returned goods are in the original, undamaged packaging together with the accompanying documentation. Unless the goods are destroyed, damaged, lost or their quantity has decreased without the consumer being at fault. The consumer is liable for any decrease in the value of the goods if the decrease in value is the result of conduct that is not strictly necessary to determine the nature, properties and functioning of the goods. Refunds will be made as soon as possible, but no later than 14 days from the date of receipt of the notice of withdrawal from the contract. Refunds are made to the customer's bank account. Return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.
You can return products by mail to:

SPORTSHINE, Aleš Vicozi sp
Kamnikar Street 27
1291 Škofljica

We will refund the purchase price for returned products to your bank account or by postal order within 14 days, or, by agreement, we will consider it as a credit towards your next purchase.

5. Prices
All prices listed are in EUR and include VAT.

6. Disclaimer
We do our best to ensure that the information published on the Online Store website is up-to-date and correct. However, the characteristics of the items and delivery times may change so quickly that we are unable to correct the information. In such a case, the provider will inform the buyer of the changes and allow him to cancel the order or replace the ordered item. The photos published are obtained from the manufacturers or are taken by them.

Privacy Statement

The company SPORTSHINE, Aleš Vicozi sp is committed to protecting your privacy. We need your data to ensure a smooth process of final execution of your order.

Why will we use your information?

When ordering goods, you must provide us with your name, surname, address, email address and mobile phone number. This allows us to ensure a smooth process of final execution of your order and to inform you of any changes to your order.

Will your data be passed on to third parties?

We undertake that the data will remain entirely the property of Barbara Holcman sp. We will not share, sell or exchange it with any other institution, company or individual.

Our websites also include links to other websites that are not owned by us or in any way affiliated with us. Therefore, Barbara Holcman sp cannot be responsible for access from such websites and for the protection of data on such websites.

Your consent

By using our websites, you also agree to the use of information in the manner and in the cases described above.

In the event of any changes to the terms and conditions, we will keep you informed on these pages.

Questions?

If you have any questions about the above statements and conditions, the way our shopping center operates, your shopping experience, and if you have any comments or opinions about our websites, you can write to us via e-mail: info@sportshine.eu or to the address: SPORTSHINE, Aleš Vicozi sp, Kamnikarjeva ulica 27, 1291 Škofljica, or you can call us on GSM: 041798307.

Factual error

When is a mistake real?

• the item does not have the properties necessary for its normal use or for circulation
• the item does not have the properties necessary for the specific use for which the buyer is purchasing it, but which were known to the seller or should have been known to him
• the item does not have the properties and characteristics that were explicitly or tacitly agreed upon or prescribed
• the seller delivered an item that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.

The buyer must notify us of any material defect, including a detailed description of the defect, within the legally prescribed deadline and at the same time allow us to inspect the item. The report can be made in writing or by email.

Dispute resolution

Customers can send complaints and claims by email to info@sportshine.eu, by phone at 041798307, or by regular mail:

SPORTSHINE, Aleš Vicozi sp
Kamnikar Street 27
1291 Škofljica

Tax number: 59206497
Registration number: 9697608000
Registration authority: AJPES, Koper branch
Registration number: 0101-81-20240701-002477

The provider makes every effort to resolve any disputes amicably; otherwise, the court in Ljubljana has jurisdiction over the disputes.